Guangxi Zhaomei Trading Co., Ltd. Frequently Asked Questions (FAQ)
Welcome to the Guangxi Zhaomei Trading Co., Ltd. online store! To help you better understand our services and products, we've compiled some frequently asked questions and their answers. If you have any further questions, please feel free to contact our customer service team.
1. About Orders
Q: How do I check the status of my order?
A: You can check your order status in "Order History" by logging into your account. If you have any questions, you can also contact our customer service team for the latest information.
2. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we do. The specific shipping cost and delivery time will be displayed at checkout and depends on the destination country and logistics service provider.
Q: When will my order be shipped?
A: Typically, orders will be shipped within 2-3 business days after payment is confirmed. You will receive a tracking email to track your package.
3. Product Information
Q: What types of handmade goods do you offer?
A: We offer a wide variety of handmade groceries, including home decor, kitchenware, and personal accessories, each meticulously crafted by experienced artisans.
4. Returns and Refunds
Q: How do I request a return?
A: Please contact our customer service team within 14 days of receiving your item by calling 19212742560 or emailing service@mail.jus-store.com to request a return and provide your order information.
Q: How long does a refund take?
A: Once we receive and confirm the correctness of your returned item, the refund will be processed within 15 business days and refunded to the original payment method.
5. Payment and Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, KlarnaBNPL, and PayPal.
Q: Is my payment information secure?
A: We use SSL encryption to protect your payment information and promise not to disclose your personal financial information to third parties.
6. Contact Us
If you have any questions about this FAQ or need further assistance, please contact us:
Tel: 19212742560
Email: service@mail.jus-store.com
Address: Shop 4, No. 85, Lengshuitang, Xinjian Village Committee, Chaoyang Township, Qixing District, Guilin City, Guangxi Province, China
Thank you for choosing Guangxi Zhaomei Trading Co., Ltd. We look forward to providing you with excellent products and services and making your shopping experience a pleasant and smooth one!
