Guangxi Zhaomei Trading Co., Ltd. Warranty Policy

Thank you for purchasing handmade sundries products from Guangxi Zhaomei Trading Co., Ltd. We are committed to providing you with high-quality products and excellent customer service. To ensure your satisfaction, we have developed the following warranty policy. If you require any assistance, please feel free to contact our customer service team.

1. Warranty Coverage

1.1 Warranty Products

This warranty applies to all handmade sundries products purchased from us and covers defects in materials and workmanship.

1.2 Warranty Duration

All eligible products are covered by a one-year limited warranty from the date of purchase.

2. Warranty Details

2.1 Warranty Coverage

During the warranty period, if a product fails due to defects in materials or workmanship, we will, at our discretion, repair or replace the product free of charge.

2.2 Circumstances Not Covered by the Warranty

Normal wear and tear

Problems caused by misuse, abuse, or accidental damage

Repairs or modifications performed by unauthorized repair personnel

3. Warranty Claim Process

3.1 Contacting Customer Service

To claim a warranty, please contact us by phone at 19212742560 or email us at service@mail.jus-store.com, providing proof of purchase (such as your order number) and a detailed description and photos of the product issue.

3.2 Review and Processing

After receiving your claim, we will review it and notify you within 7 business days whether it qualifies for warranty. If so, we will arrange a repair or replacement.

4. After-Sales Service

4.1 Repair and Replacement

For products eligible for warranty, we will repair or replace them as quickly as possible and ship them back to you by the fastest possible means.

4.2 Shipping Costs

We cover the shipping costs for warranty repairs or replacements. However, if the product does not meet the warranty requirements, the return shipping costs will be borne by the buyer.

5. Contact Information

If you have any questions about this warranty or require further assistance, please feel free to contact us:

Tel: 19212742560

Email: service@mail.jus-store.com

Address: Shop 4, No. 85, Lengshuitang, Xinjian Village Committee, Chaoyang Township, Qixing District, Guilin City, Guangxi Province, China

Thank you for choosing Guangxi Zhaomei Trading Co., Ltd. We look forward to providing you with continued support and service to ensure a pleasant and worry-free shopping experience!